Frequently Asked Questions
What types of pets are your products suitable for?
Our products are designed for both dogs and cats of various breeds and sizes.
How long does shipping take?
Most orders arrive within 3β14 business days, depending on your location and the selected shipping method.
Do you offer returns or exchanges?
Yes, we offer hassle-free returns and exchanges within 30 days of delivery.
Are your products safe for pets?
All items in our store are made from pet-safe, non-toxic materials and meet quality standards for everyday use.
How do I choose the right product for my pet?
Each product page includes detailed descriptions and size recommendations. You can also contact us for personalized guidance.
Do you ship internationally?
No, we ship only into U.S. and Canada. Shipping times and rates vary by region.
What should I do if my order arrives damaged or incomplete?
Please contact us immediately with photos, and our support team will resolve the issue or arrange a replacement.
Can I track my order?
Absolutely β tracking information will be emailed to you as soon as your order ships or check it in your Account Page
Do you offer discounts or bundle deals?
We frequently run promotions and offer bundle savings. Check our homepage or subscribe to our newsletter for updates.
How do I contact customer support?
You can reach us anytime through our Contact page or by emailing our support team for fast assistance.